Info & Policy

Everything you need to know about our platform, policies, and guidelines

Terms of Service

By accessing and using TradePilot AI, you agree to be bound by these Terms of Service. Our platform provides cryptocurrency trading tools, AI-powered bots, and market data services.

  • Users must be at least 18 years of age to use the platform
  • You are responsible for maintaining the security of your account credentials
  • Trading involves risk — past performance does not guarantee future results
  • We reserve the right to suspend accounts that violate our terms
  • API keys are encrypted and stored securely — we never access your exchange funds directly

Privacy Policy

We take your privacy seriously. Here's how we handle your data:

  • Data Collection: We collect email, name, and trading preferences to provide our services
  • Data Storage: All data is encrypted at rest using AES-256 encryption
  • Third Parties: We do not sell or share your personal data with third parties
  • Cookies: We use essential cookies for authentication and analytics cookies to improve the platform
  • Data Deletion: You can request complete data deletion at any time through your account settings

Risk Disclosure

Cryptocurrency trading carries significant risk. Please understand the following:

  • Cryptocurrency prices are highly volatile — you can lose your entire investment
  • AI bots and automated strategies do not guarantee profits
  • Past performance and backtesting results are not indicative of future returns
  • Never invest more than you can afford to lose
  • We strongly recommend starting with Demo Mode before trading with real funds

Fees & Limits

  • Trading Fees: 0.1% maker / 0.15% taker (reduced with volume tiers)
  • Bot Deployment: Free for basic bots, Premium bots from $9.99/mo
  • Withdrawals: Network fees apply, no platform withdrawal fees
  • API Rate Limits: 1200 requests/minute for standard accounts
  • Copy Trading: 10% profit share to strategy creators

Contact & Support

  • Email: support@tradepilot.ai
  • Live Chat: Available 24/7 within the platform
  • Response Time: Typically within 2 hours
  • Bug Bounty: Report security vulnerabilities to security@tradepilot.ai