Info & Policy

Everything you need to know about our platform, policies, and guidelines

📋 Terms of Service

By accessing and using TradePilot AI, you agree to be bound by these Terms of Service. Our platform provides cryptocurrency trading tools, AI-powered bots, and market data services.

  • Users must be at least 18 years of age to use the platform
  • You are responsible for maintaining the security of your account credentials
  • Trading involves risk — past performance does not guarantee future results
  • We reserve the right to suspend accounts that violate our terms
  • API keys are encrypted and stored securely — we never access your exchange funds directly

🔒 Privacy Policy

We take your privacy seriously. Here's how we handle your data:

  • Data Collection: We collect email, name, and trading preferences to provide our services
  • Data Storage: All data is encrypted at rest using AES-256 encryption
  • Third Parties: We do not sell or share your personal data with third parties
  • Cookies: We use essential cookies for authentication and analytics cookies to improve the platform
  • Data Deletion: You can request complete data deletion at any time through your account settings

⚠️ Risk Disclosure

Cryptocurrency trading carries significant risk. Please understand the following:

  • Cryptocurrency prices are highly volatile — you can lose your entire investment
  • AI bots and automated strategies do not guarantee profits
  • Past performance and backtesting results are not indicative of future returns
  • Never invest more than you can afford to lose
  • We strongly recommend starting with Demo Mode before trading with real funds

💳 Fees & Limits

  • Trading Fees: 0.1% maker / 0.15% taker (reduced with volume tiers)
  • Bot Deployment: Free for basic bots, Premium bots from $9.99/mo
  • Withdrawals: Network fees apply, no platform withdrawal fees
  • API Rate Limits: 1200 requests/minute for standard accounts
  • Copy Trading: 10% profit share to strategy creators

📧 Contact & Support

  • Email: support@tradepilot.ai
  • Live Chat: Available 24/7 within the platform
  • Response Time: Typically within 2 hours
  • Bug Bounty: Report security vulnerabilities to security@tradepilot.ai